Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use your mimpi78 account — from how deposits via DANA, OVO, and GoPay are handled to how disputes are raised.

Account eligibility appliesDANA, OVO, GoPay deposits coveredIndonesia-region access rulesDispute process includedTerms updated with notice

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TERMS CONTACT

How to Reach Us About These Terms

If a specific clause is unclear or you want to raise a concern about how a term has been applied to your account, our support team handles policy queries directly. Reach us through any of the channels below — have your account ID ready so we can pull up your record quickly.

Live Chat Start a chat from the account dashboard. A support agent picks up your policy query and can escalate to our compliance team if the issue needs a formal review.

Email Support Send your terms or account query to our support address listed in the account help section. We aim to respond within one business day for policy-related questions.

Help Centre The account help section covers common terms questions — wallet eligibility, Deposit references, account suspension steps — with answers written in plain language for Indonesia accounts.

ACCOUNT INTEGRITY

How We Protect Your Account and Handle Data

Account security and data handling are part of our obligations to you under these terms. Here is how we approach each area — not as a policy abstract but as the steps we actually take on your account.

Data We Hold

We store your registration details, wallet transaction records for DANA, OVO, and GoPay, and account activity logs. You can request a summary of what we hold by contacting support.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, lock your account from the security settings page and contact us immediately via live chat.

Data Retention

We retain transaction and account records for the period required under applicable Indonesian regulations. After that period, records are deleted or anonymised in line with our data policy.

Requesting Changes

To correct account data, update your registered wallet — DANA, OVO, or GoPay — or close your account, send a request through live chat or email. We action verified requests within a reasonable period.

What These Terms Actually Cover

mimpi78 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your agreement with us starts when you create an account. These terms cover account registration, wallet funding through DANA, OVO, or GoPay, how withdrawals are requested and verified, what actions can lead to account suspension, and how we handle disputes you raise through our support channels.

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We may update these terms when our services or local regulations change — we will notify you through your registered contact before changes take effect, and continued use of your account after that date counts as acceptance. Eligibility depends on local law; access is available in
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regions where Indonesian law permits participation in online gaming services. We do not accept accounts from ineligible regions, and accounts found to be in breach of eligibility rules may be suspended while we review the situation. If you have questions about a specific clause, our support
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team handles policy queries directly — reach us through the contact paths listed in the support section below. Nothing in these terms limits rights you hold under applicable Indonesian consumer law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Real questions from people reviewing their account terms before they commit — answered plainly so you know exactly where you stand.

Access and eligibility depend on local law in your region. Players in Makassar and other areas of Indonesia use the same account terms, but availability is subject to local regulations where you access the platform.

If your account is suspended for a terms review, funds in your account balance are held, not forfeited. Contact support through live chat to start the review process and request withdrawal of your balance.

Yes. Send a deletion request via email or live chat with your account ID. We will action it in line with applicable Indonesian data rules and confirm once the process is complete.

We notify you through your registered contact — email or in-account message — before any material change takes effect. Continuing to use your account after that date counts as acceptance of the updated terms.

Raise a formal dispute through our email support channel. Include your account ID and the specific clause you believe was applied incorrectly. Our compliance team will review and respond within a reasonable timeframe.

Withdrawals to GoPay follow the same verification steps as DANA and OVO — identity check on first withdrawal, then standard processing for subsequent requests. The withdrawal section of the account help centre has the full step-by-step.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

How We Protect Your Account and Handle Data

Common Questions About These Terms

01 Do these terms apply differently based on where I am in Indonesia?

02 What happens to my DANA or OVO deposit if my account is suspended?

03 Can I ask mimpi78 to delete my account data?

04 How will I know if the terms have been updated?

05 What if I disagree with a decision made about my account under these terms?

06 Are there any terms specific to GoPay withdrawals?

Terms & Conditions

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